Returns & Exchanges

At OMI Jewelry, we stand behind the quality of our luxury timepieces and fine jewelry with a 14-day return and exchange window. We ensure a seamless process to guarantee you are completely satisfied with your exquisite purchase.

Return Process

• 1.
  Initiate Your Request

  Contact our concierge team at [email protected] within 14 days of delivery to receive your Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Place the item in its original presentation box with all certificates, warranty cards, and protective packaging to ensure the item remains in pristine condition.

• 3.
  Insured Shipping

  Affix the provided prepaid shipping label to your package and drop it off at an authorized carrier location; all returns must be fully insured for your protection.

• 4.
  Inspection and Refund

  Once our master jewelers verify the item's condition and authenticity, your refund or exchange will be processed within 5-7 business days to your original payment method.